Shipping & Refund Policy

Draft — 21 September 2026 · US market

Draft policy copy for scarlettlinens.com (US market), written to US customer expectations and benchmarked against Parachute, Brooklinen and Bombay Mill. Items in [brackets] are business decisions that need Gagan's / Bombay Mill's confirmation before this goes live — they are listed at the end.

Shipping Policy

We currently ship across the United States. Every order is carefully inspected and packed before it leaves our facility.

Order Processing

Orders are processed within [2–3] business days (Monday–Friday, excluding US public holidays). You will receive a shipping confirmation email with tracking as soon as your order is on its way. Orders placed on weekends or holidays begin processing the next business day.

Delivery Time & Methods

Method	Estimated delivery (after dispatch)	Cost
Standard Shipping	5–8 business days	[USD X.XX] flat, or FREE over [USD XX]
Express Shipping	2–3 business days	[USD XX.XX] flat

Delivery estimates are for the contiguous US. Orders to Alaska, Hawaii and US territories may take longer and carry additional charges. Delivery windows are estimates and are not guaranteed, as they depend on the carrier.

Free Shipping

We offer free standard shipping on all US orders over [USD XX]. The qualifying amount is calculated on the order value after any discounts and before taxes.

Order Tracking

A tracking number is emailed once your order ships. Please allow up to 24 hours for tracking to become active. If you have not received tracking within [3] business days of your confirmation email, contact us at [email].

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. We are unable to redirect a package once it has shipped, and Scarlett Linens is not responsible for orders delivered to an incorrectly entered address. If a package is returned to us as undeliverable, we will contact you to arrange re-delivery (re-shipping charges may apply).

Lost, Delayed or Damaged in Transit

If your order is significantly delayed, or arrives damaged, email us at [email] within [7] days of the delivery date with your order number and photos, and we will make it right. See the Refund & Return section below.

Refund & Return Policy

We want you to love your Scarlett Linens pieces. If something isn't right, we're here to help.

Return Window

You may return eligible items within [30] days of the delivery date for a refund or exchange. Requests made after [30] days cannot be accepted.

Return Conditions

To be eligible for a return, items must be:

●        Unused, unwashed and undamaged

●        In their original condition with all tags, barcodes and packaging intact

●        Free of odors, stains, pet hair or any signs of use

We reserve the right to decline a refund or charge a restocking fee if a returned item does not meet these conditions.

How to Start a Return

1.    Email [email] (or use our returns portal at [link]) with your order number and the item(s) you'd like to return.

2.    Our team will review your request within [2] business days and send return instructions and a shipping label if applicable.

3.    Pack the item securely in its original packaging and ship it back within [7] days of receiving your return authorization.

Return Shipping Costs

●        Change-of-mind returns: A flat return-shipping fee of [USD X.XX] is deducted from your refund, or you may use your own carrier. Original shipping charges are non-refundable.

●        Our error — damaged, defective or wrong item: We cover return shipping in full and send a prepaid label.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [5–7] business days. Depending on your bank or card issuer, it may take an additional few business days for the refund to appear.

Exchanges

The fastest way to get a different size or design is to return the original item for a refund and place a new order. If you'd prefer a direct exchange, contact us and we'll help arrange it, subject to stock availability.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, email [email] within [7] days of delivery with your order number and clear photos. We will arrange a replacement or full refund — including all shipping — at no cost to you.

Non-Returnable / Final Sale Items

The following cannot be returned or exchanged:

●        Items marked Final Sale or purchased on clearance

●        Custom, made-to-order or personalized pieces

●        Gift cards

●        Items without original tags/packaging or showing signs of use

Order Cancellations

Orders can be cancelled for a full refund within [24] hours of placement, provided they have not yet shipped. Once an order has been dispatched, it follows the standard return process above.

Contact Us

Questions about shipping or returns? We're happy to help.

●        Email: [customer care email]

●        Phone: [customer care number]

●        Hours: [e.g. Mon–Fri, 9am–5pm ET]

●        Returns address: [US returns address]

Open Decisions — needs confirmation before publishing

This draft uses US-standard defaults. Please confirm the following so the bracketed placeholders can be finalized:

#	Item	Draft default	Needs
1	Fulfillment model	Assumed US-based dispatch	Confirm: shipping from a US warehouse, or made-to-order from India? Drives processing time, delivery estimates and customs/duties wording.
2	Free-shipping threshold	Free over [USD XX]	The MOV Gagan decides (pending from earlier note)
3	Standard / express rates	Flat fee placeholders	Actual carrier rates
4	Return window	30 days	Confirm 30, or extend (Parachute 60, Brooklinen 365)
5	Return shipping fee	Flat fee for change-of-mind	Confirm fee amount / whether returns are free
6	Refund method	Original payment method	Confirm (vs. store credit option)
7	Contact details	Placeholders	Email, phone, hours, returns address (pending from Gagan)
8	Restocking fee	None	Confirm none, or set a %

Notes from benchmarking

●        Parachute: free shipping on every order, 60-day returns, ~USD 8 mail-return fee, refund to original payment.

●        Brooklinen: free shipping over USD 100, 365-day returns, ~USD 10 return fee, refund to original payment or store credit.

If products will actually ship from India to the US, add a short customs/duties line and set realistic 10–15 day delivery estimates.