Privacy Policy

Privacy Policy

At Scarlett Linens, we treat your information the way we treat our products — with care. This policy explains what we collect when you visit or shop at scarlettlinens.com (the "Site"), how we use it, and the choices you have.

This Site is operated by [Legal Business Name] ("Scarlett Linens," "we," "us," or "our").

1. Information we collect

Information you give us

•       Name, email address, phone number, and shipping and billing addresses when you place an order or create an account

•       Messages you send us through our contact form, email, or social media

•       Your email or phone number if you sign up for our newsletter or SMS updates

•       Product reviews or photos you choose to share

Information collected automatically

•       Device and browser type, IP address, approximate location, and pages you view

•       How you arrived at our Site (for example, a search engine or an ad)

•       Cookies and similar technologies (see Section 4)

Payment information

We do not store your full card details. Payments are processed securely by Shopify Payments and other providers such as [PayPal / Shop Pay / others], under their own privacy policies.

2. How we use your information

•       To process, ship, and deliver your orders

•       To send order confirmations, shipping updates, and respond to your questions

•       To handle returns, exchanges, and refunds

•       To send you newsletters and offers, only if you have opted in

•       To improve our Site, products, and shopping experience

•       To prevent fraud and keep our Site secure

•       To meet our legal and tax obligations

3. How we share your information

We do not sell your personal information. We share it only with partners who help us run our business, including:

•       Shopify, which hosts our store

•       Payment processors, to complete your purchase

•       Shipping and fulfilment partners, including our US warehouse and our production partners in India, to get your order to you

•       Email, SMS, and analytics tools, such as [Klaviyo / Google Analytics / Meta]

•       Authorities, where required by law or to protect our rights

4. Cookies and tracking

We use cookies to keep your cart working, remember your preferences, understand how visitors use our Site, and show you relevant ads on platforms like Google and Meta.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works. Where available, we honour Global Privacy Control (GPC) signals as a request to opt out of targeted advertising.

5. Email and SMS

If you subscribe, we may send you emails or text messages about new collections and offers. You can unsubscribe at any time using the link in our emails or by replying STOP to any text. Message and data rates may apply. Consent to marketing is never a condition of purchase.

6. Your privacy rights

Depending on where you live (including California, Virginia, Colorado, Connecticut, and other US states), you may have the right to:

•       Know what personal information we hold about you

•       Request a copy of it

•       Ask us to correct or delete it

•       Opt out of targeted advertising or the "sharing" of your information

To make a request, email us at [privacy@scarlettlinens.com]. We will verify your identity before acting on it and respond within the time required by law. We will not treat you differently for using these rights.

7. How long we keep your information

We keep your information only as long as needed to fulfil your orders, provide support, and meet legal, tax, and accounting requirements.

8. Keeping your information safe

We use reasonable technical and organisational measures to protect your information. No online system is completely secure, but we work to keep your data protected.

9. Children's privacy

Our Site is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has shared information with us, please contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

11. Contact us

[Legal Business Name]

[Business Address]

Email: [hello@scarlettlinens.com]

Phone: [Phone Number]